ASAP Roofing – FAQ Video: This video answers the question, “How does Home Insurance Claims work for hail damage?” “What process should I expect for roof restoration?” and “What tips and tricks will help me get the most out of my home insurance claim for roof repair and restoration?” Hail damage can be prevalent in Denver, Dallas, Indianapolis, and other ASAP Roofing service areas. With this roofing claim video, you’ll have key information on how to best use your home’s insurance.
In this ASAP Roofing video, we’ll show you the process for properly making an insurance claim on any damage done to your home. With ASAP Roofing, you can put your home’s insurance to work for you.
An insurance claim is any type of loss that happens to your personal property, vehicle, or home that causes you to open a claim with your insurance company. Most roofing related claims are caused by hail, wind, or other types of storms.
If you’ve experienced a storm in your area, or know you have damage to your home, one of our representatives will do a full site evaluation to see what damages have been sustained. Once the claim has been opened your insurance company will then call you with a date and time of when they will be at your property to identify the damage.
It is extremely important that we are at your property at the same time. By being there, we help identify the property damages during the adjuster’s inspection – making sure all damages have been properly accounted for.
Remember to document everything! Photos are your best friend when it comes to an insurance claim!
Once your adjuster inspects the property, they will write a report on what they believe has been damaged. This itemized estimate, or Loss Sheet, will either be provided to you on site, or will be sent via mail in approximately 7-10 business days. With the Loss Sheet, you will also receive your first check for the claim. This is called the ACV check, or the Actual Cash Value.
Typically, this is not the only payment you will receive from your insurance company, as they split up the total payment into sections until all of the work is completed. ASAP’s highly trained team can assist on all aspects of the claims process, or recommend public adjustors or attorneys if necessary.
If your insurance company denies or doesn’t pay for some damaged property, you may request a “reinspection”. With a reinspection, a new adjuster inspects the same damaged property, checking for items the initial adjuster missed.
If we don’t agree with your adjuster after the reinspection, we can ask for an appraisal. This is when an ASAP Roofing representative, an insurance company representative, and an third-party umpire – agreed to by both parties – makes the final decision. If we don’t reach an agreement, the next step would be positive legal action.
If your entire roof is approved for repair, but there are other items, like windows or a fence, that were not covered in the original adjuster’s report, we can add them to the claim. This addition is called a ‘Supplement’. A supplement requires that photos, dimensions, and an estimate outlining the additions and are sent to your insurance company.
This process takes an average of 2-4 weeks of negotiating. The team here at ASAP Roofing does this additional step for you, at no extra cost.
Once you receive your Loss Sheet, and the ACV check, we review the information with you – clarifying any details and answering any questions. We then schedule an installation date. Next, you pick your colors and other preferences on materials you may have.
While repairing your home, we typically begin work on the roof with any insurance claim. If your insurance company has covered additional work, (for example: siding, windows, or paint) we will schedule this work after the roof has been completed.
ASAP Roofing assists you on any claim with any insurance company. The staff in our office will be working diligently to get your claim processed and moved forward with your insurance company. This includes sending them all relevant documents for your claim, like our estimate, code documents, permit receipts, photos, upgrade requirements, and more.
Without your verbal approval over the phone, your insurance company is unable to work with us.
Communication is key to moving your claim forward quickly. It’s essential that you call and give permission to your insurance company to work with our representatives at the beginning of the claim process.
Once the negotiations, or supplementing, has finished, and all work has been completed, your insurance company will issue you the ‘Depreciation’ check for your claim. At this time, they may also issue you a third check. This check is for the supplement items like code upgrades, permit costs, and more.
All of these checks will equal your total RCV, or Replacement Cost Value, on the claim, minus your deductible, for which the homeowner is responsible.
Once the claim has been paid in full, you will receive your warranty from us.
Although there are many details in the insurance claim process, ASAP Roofing takes care of the vast majority of work – making it even easier for you. Without your help, we can’t help you. But with you, ASAP Roofing can make the claim process easy, efficient, and cost effective. Call ASAP Roofing or go to ASAPROOFING.com for more information and to make the most of your insurance claim.